Refund & Billing Policy

Last updated: January 2024

30-Day Money-Back Guarantee

If you're not completely satisfied with top10hosting within the first 30 days, we'll issue a full refund—no questions asked. This applies to all plans and is our way of ensuring you can try our service risk-free.

To request a refund: Contact our support team at support@top10hosting.com with your account email and request reason. Refunds typically process within 5-7 business days.

Billing & Payment

  • ✓Billing cycle: Monthly or annual, your choice. Renews automatically unless cancelled.
  • ✓Invoice: Sent automatically upon purchase and renewal to your account email.
  • ✓Payment methods: Credit card (Visa, Mastercard, American Express), PayPal.
  • ✓Failed payments: We'll retry up to 3 times over 5 days. Account suspension after 30 days overdue.
  • ✓No hidden fees: What you see on our pricing page is the final price. No setup fees, no surprise charges.

Cancellation & Downgrade

Cancel or downgrade your plan anytime from your account dashboard. No penalties, no long-term contracts.

  • • Effective immediately: Service stops at end of billing period.
  • • Data retained: We keep backups for 30 days after cancellation for recovery.
  • • Prorated refunds: If you downgrade mid-cycle, you'll receive credit toward your next bill.
  • • No re-activation fees: Can restart anytime, data available if within 30 days.

Refund Limitations

The 30-day guarantee applies with these limited exceptions:

  • • Refunds are available within 30 days of initial signup only.
  • • If domain registration fees were charged, those are handled per domain registrar policy (typically non-refundable).
  • • Abuse or terms-of-service violations may void refund eligibility.

Plan Upgrades & Features

Upgrade anytime. You'll be charged a prorated amount for the difference between plans. For example, if you upgrade mid-month, you'll pay the difference for the remaining days.

Data & Backups

  • • Professional+ plans: Daily automated backups included.
  • • Starter plan: Manual backups available, not automatic.
  • • Data retention after cancellation: 30 days, then permanently deleted.
  • • Backup recovery: Handled by support team, typically restored within 24 hours.

Questions?

If you have any questions about our billing policy or refund process, please contact our support team.